Freedom Telework is the recognized leader in delivering cutting edge, real time, high quality Voice Call Center campaign technology. Renowned for its ease of use and intuitive setup and execution, this solution may be deployed for various implementations, enabling service providers, Telephone Companies and Organizations to differentiate, produce new sources of revenues, decrease costs and increase customer satisfaction.
Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs. As a company we take our commitment seriously and pledge the following to our Community of Customers.
Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
It all started out as a dream by an elite group of telecommunications and business process experts that they could create a customer service and sales superhighway that would propel their corporate customers businesses to new heights.
A dream that at home workers could join this revolution and have the opportunity to receive training and to fulfill their potential as TeleWorkers.
Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs.
Freedom TeleWork makes it easy to either upload your own calling lists or to purchase and deploy certified lists of leads. Instantly Source, Select, and Order Lists from the leading Business and Consumer Databases available
Progressive dialer enables an agent to view a record before the dialer launches the call and is used in Business to Business Campaigns where you most likely all calls will be answered, Progressive dialing gives the agent a chance to see who they are calling next.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
TeleWorkers are asked whether they prefer to handle inbound or outbound calling jobs or whether they prefer answering Chat and e mail requests.  This is important to know as there are many global workers who can write fluently and in beautiful prose for a particular language who would be excellent chat or email agents but who speak that language with an accent which may not be helpful in selling products or services over the phone.
Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available.
Intelligent Scripting further enhances the Call Routing Process. Once the call arrives to  the proper TeleWorker the appropriate script is served up to the TeleWorker with the Callers name and any other information from the database merged into the script to allow for an easy and smooth delivery of the message being communicated, whether it be sales, collections, or customer service.

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Source by Duke Smith